Enterprise Managed Services

YenDigital was engaged by a global enterprise operating multiple digital experience platforms to deliver 24×7 Enterprise Managed Services (EMS). The objective: strengthen platform stability, reduce operational overhead, accelerate release velocity, and safeguard business continuity across a portfolio of business-critical websites built on a variety of cloud technologies.

As part of its broader digital engineering and managed services portfolio, YenDigital brings dedicated expertise across Sitecore, cloud infrastructure, data, and product maintenance – enabling clients to run mission-critical digital platforms with confidence.

The customer faced several operational challenges:

• Multiple websites requiring continuous monitoring.
• Frequent production incidents affecting business operations.
• Slow issue resolution due to distributed support teams.
• Performance bottlenecks during peak traffic.
• Manual deployment processes.
• Legacy CMS & ECommerce implementations requiring continuous maintenance.
• Security vulnerabilities and infrastructure patching.
• High operational costs.
• Need for SLA driven support and governance.

YenDigital established a dedicated Managed Services team providing

• Application Support
• Web Portal and Enterprise CMS Managed Services 
• Infrastructure Management
• DevOps Services
• Performance Optimization
• Security & Compliance
• Monitoring

Operational Excellence

• 24×7 application availability
• Reduced downtime
• Faster incident resolution
• Improved platform reliability

Business Value

• Higher customer satisfaction
• Improved editor productivity
• Reduced operational costs
• Predictable support model

Technical Benefits

• Faster deployments
• Improved security posture
• Better system performance
• Reduced technical debt
• Proactive maintenance